Support Center

Get help and find answers to your questions

Get Help

Contact our support team for personalized assistance

Contact Support

Documentation

Browse our comprehensive guides and API references

View Docs

Quick Start

Get up and running with AdverseMonitor quickly

Start Free Trial

Frequently Asked Questions

Getting Started

How do I create an account?

Visit our registration page and sign up with your email address. You'll receive a verification email to activate your account.

What's included in the free trial?

The free trial includes access to basic threat monitoring, 10 alerts per month, and limited dashboard features for 14 days.

How do I set up monitoring?

After logging in, navigate to the Monitoring section and follow the setup wizard to configure your threat monitoring preferences.

Billing & Plans

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) and bank transfers for enterprise accounts.

Can I change plans at any time?

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately and billing is prorated.

Do you offer refunds?

We offer a 30-day money-back guarantee for annual plans. Monthly plans are billed in advance and not refundable.

Technical Support

How do I integrate with my SIEM?

Check our integrations page for SIEM-specific guides. We support Splunk, QRadar, and other major platforms.

Where can I find API documentation?

Complete API documentation is available in our docs section, including endpoints, authentication, and code examples.

What if I'm experiencing downtime?

Check our status page first, then contact support if the issue persists. We provide 24/7 emergency support for critical issues.

Account Management

How do I reset my password?

Use the "Forgot Password" link on the login page. You'll receive an email with instructions to reset your password.

Can I add team members to my account?

Yes, team management is available on Pro and Enterprise plans. You can invite members and set role-based permissions.

How do I delete my account?

Contact support to delete your account. We'll export your data and permanently remove all account information.

Support Channels

Email Support

Get detailed help via email support

[email protected]

Response within 4 hours

Live Chat

Instant help during business hours

Mon-Fri, 9 AM - 6 PM EST

Coming Soon

Emergency Support

24/7 support for critical issues

Enterprise customers only

Available 24/7

Additional Resources

Explore our comprehensive resources to get the most out of AdverseMonitor.